Returns & Exchanges
Returns & Exchanges
Formal Education handles returns & exchanges on a case-by-case basis, as our ultimate aim is to keep our customers happy. We fully stand behind our goods and services and want you to be just as pleased with them as we are. If an item does not meet your expectations, Formal Education offers returns & exchanges for up to 30 days.
What items are eligible for returns or exchanges?
If purchased within 30 days, any unused item in original condition can be returned or exchanged. Items not eligible for return or exchange are: gift cards, underwear, socks, candles, and any/all clearance items. Receipt or proof of purchase must be accompanied with any return or exchange.
How do I send my items back for return or exchange?
Returns and exchanges can be sent back to:
127 Main Street
Chico, CA 95928
If you need to exchange an item or would like store credit, please email us at firstname.lastname@example.org and let us know.
You are responsible for your own shipping cost, and if the item exceeds $70, we recommend using a trackable shipping service and/or purchasing insurance.
How fast will my return or exchange be processed?
Once your item is received, we will inspect it and send you an email within 1-2 business days notifying you of the status of your request. If issued, please allow an additional 7-10 business days for the refund to be reflected in your bank account. Credit card refunds can take some time to post to your account, so please contact your credit card company first. If you still haven’t received your refund, please email us at email@example.com. If you requested an exchange, your new items will be sent out to you and you will be notified of your shipment.
What if my purchase was a gift for somebody else?
If you received a gift, once your return or exchange is processed, you will receive a gift card for the value of your return. If you received your item directly from someone else, the refund or exchange will be issued directly to that person. Unfortunately, this will cause them to know about the return or exchange.